Return Policy

1. Our Promise 

At ZSCQINFO, we want you to love every piece you order—whether it’s a chic bikini, a pair of comfy shorts, or a flowy skirt. We understand that online shopping can be tricky with sizing and fit, which is why we offer a clear and fair return policy to give you complete peace of mind.

You have 30 days from the date of delivery to request a return.

2. Return Eligibility Criteria 

To ensure a smooth return process, please make sure your item meets ALL of the following criteria:



Condition Requirement
Timeframe Return request must be submitted within 30 days of delivery.
Condition Items must be unworn, unwashed, undamaged, and free of any stains, odors, or pet hair.
Tags & Packaging All original tags, hygiene liners, and packaging must be attached and intact.
Return Shipping The customer is responsible for return shipping costs, except in cases of our error (wrong item sent or defective product).

 

3. Non-Returnable Items 

For hygiene and safety reasons, the following items CANNOT be returned or exchanged:

  • ❌ Swimwear bottoms / Bikini briefs (if the hygiene liner has been removed or the item shows signs of wear).

  • ❌ Underwear & Lingerie (if applicable).

  • ❌ Items marked as "Final Sale" or "Clearance" (discounted beyond 50% off).

  • ❌ Accessories (such as jewelry, hair clips, or scarves) if the packaging has been opened.

⚠️ Important: For swimwear tops and one-piece suits, returns are accepted ONLY if the hygiene liner is completely intact and the item has not been tried on without the protective liner. We reserve the right to reject returns that show any sign of use.

4. Return Process 

Follow these 4 simple steps to complete your return:

Step 1: Contact Us
Send an email to [zscqinfo@protonmail.com] with the subject line: "Return Request - [Order Number]" .
Please include:

  • Your order number.

  • The SKU/Name of the item(s) you wish to return.

  • The reason for the return (e.g., size issue, color difference, defective).

Step 2: Get Approval
Our customer service team will review your request and respond within 24-48 hours with a return authorization and the correct return address (we have multiple warehouses).

Step 3: Ship the Package

  • Pack the items securely in the original packaging (or a sturdy box).

  • Ship the package using a trackable shipping method. We are not responsible for lost return packages.

  • Save your tracking number for reference.

Step 4: Refund Processing
Once we receive and inspect your return (usually within 3-5 business days), we will process your refund to your original payment method.