Shipping Policy

1. Order Processing Time 

At ZSCQINFO, we know you’re excited to receive your new summer favorites! We prioritize speed and accuracy to get your order on its way as quickly as possible.

  • Processing Window: All orders are processed within 1-2 business days (excluding weekends and public holidays).

  • Order Cut-off: Orders placed before 2:00 PM (EST / GMT+8, depending on your time zone) are typically processed the same day.

  • Verification: During peak seasons or promotional events, processing may take up to 3 business days to ensure all items are quality-checked and securely packed.

Note: You will receive a confirmation email with tracking information as soon as your order ships out.

2. Shipping Rates & Free Shipping Threshold

We believe great style shouldn’t come with hidden shipping costs. That’s why we offer flexible and transparent shipping options.



Shipping Option Condition Fee Estimated Delivery Time
Standard Shipping Orders under $50.00 Calculated at Checkout 7-15 Business Days
Free Standard Shipping Orders over $50.00 FREE 7-15 Business Days
Express Shipping Any Order Amount Calculated at Checkout (Priority rate) 3-7 Business Days

Key Policy Highlights:

  • ✅ Free Shipping automatically applies to all orders totaling $50.00 USD or more.

  • ✅ No promo code is needed—just add items to your cart and the discount will reflect at checkout.

3.Order Tracking

Once your order is dispatched, you will receive a Tracking Number via email.

  • Track Here: You can check your shipping status directly on our website by visiting the [Order Tracking] page, or by entering your tracking number on the carrier’s official website (e.g., USPS, DHL, FedEx, or YunExpress).

  • Update Time: Please allow 24-48 hours for tracking information to update after shipment.

4.Lost, Damaged & Delayed Packages 

While we strive for a smooth delivery experience, occasionally issues arise. Here’s how we handle them:

  • Lost Packages: If your tracking shows "Delivered" but you haven't received the item, please contact your local post office first. If they cannot locate it, reach out to us within 7 days and we will launch an investigation with the carrier.

  • Damaged Items: If your package arrives visibly damaged, please take photos of the box and the product before opening/using it, and email us within 48 hours of receipt.

  • Delayed Shipments: If your order exceeds the maximum estimated delivery time, please contact us. We will contact the courier to expedite the process or offer a resolution.